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Mediation & Restorative Services

At the Brian Mattson Center for Restorative Justice


Job Title:  Case Manager, Mediation Program           Hours: Part Time Position


Reports To: Executive Director


About Mediation & Restorative Services: Established in 1994, to serve  the citizens of Muskegon, Mason, Manistee & Oceana Counties, Mediation & Restorative Services provides an alternative for the resolution of disputes and reconciliation of disputing parties; enhances public safety and accountability by supporting victims, building competencies of offenders and promoting reconciliation between victims, offenders, families and the community


Principle Duties and Responsibilities:

  • Provide intake of cases referred to determine the appropriateness of a case, explain the mediation and/or restorative justice process and fee structures to callers.  Develops cases and keeps parties and their representatives aware of the status of their case at all times.  Refers inquiries to other community resources when referrals are needed or when the issue is not appropriate for mediation. 

  • Facilitate classes, groups and individual meetings with youth and/or adults

  • Prepare the appropriate forms prior to scheduled sessions.  Maintain case files and contract records.  Report the disposition of case in a timely manner. 

  • Responsible for mediator assignments, contact information and tracking volunteer hours


Qualified Candidates will have:

Education: Bachelor’s degree in social work, criminal justice, psychology, education or a related field strongly preferred but a combination of experience and education will be considered. 

Experience: Previous experience in conflict resolution, youth services, areas such as program development, operations, and community engagement. 


Key Knowledge, Skills and Abilities:

Excellent communication (both written and verbal) skills to engage successfully with people from a wide range of cultural and socio-economic backgrounds

Knowledge of the court system and/or criminal justice system

Facilitation and/or mediation skills and ability to maintain appropriate confidentiality

Instill trust, giving people confidence in the process of mediation and restorative justice

Ability to work independently and in teams, including working with volunteers

Facility with Microsoft Office Suite (Microsoft Word, Excel & Access)

Flexibility to work alternative hours and other counties, as needed

To Apply: Please send a resume and cover letter, by email to:


Deadline to apply is January 23, 2019


Mediation & Restorative Services is an Equal Opportunity Employer

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